Terms and Conditions

Agreement

Opening an account or using any part of MyEmpire means you accept our General Terms and Conditions together with our Privacy Notice, Cookie Notice, the terms of each promotion and the rules of each game. When a promotion has its own terms, those terms come first for that promotion. Our terms are written in English, and the English text is the binding one.

Who can play

You must be at least 18 and of legal age under the law that applies to you. Checking that online gambling is allowed where you live is your own responsibility. Residents of our Excluded Jurisdictions cannot open an account, and some game providers limit their games in further countries. NetEnt games are unavailable to players in Australia.

Your account

Register under your own correct name and keep your details up to date. One account is allowed per person, household, phone number, email address and IP address. We may ask for proof of identity, residence and ownership of your payment method, and requested documents are due within 30 days.

Bonuses

Each bonus comes with a wagering requirement that has to be completed before winnings from it can be withdrawn. Casino bonuses are wagered within 10 days and sports bonuses within 30 days. Games count towards wagering at different rates, and some games stay closed while a bonus is active. Each offer is limited to one per person and household.

Deposits and withdrawals

Use payment methods that belong to you. Where we can, we send withdrawals back to the method you deposited with. Deposited funds are played through at least once before a withdrawal, up to 3 withdrawals can wait for processing at one time, and our financial department handles requests within 3 business days once every check is done. Withdrawal limits follow your VIP level.

Fair play

Duplicate accounts, collusion, fraud, bug exploitation and promotion abuse break our terms. In such cases we may close accounts, cancel promotions and void the winnings involved.

Customer funds

We hold customer funds apart from our own funds in dedicated client bank accounts.

Inactive accounts

After 180 days without a login an account counts as inactive, and a monthly fee of 10 AUD may apply until the balance is used up.

Complaints

Complaints go to our customer service first. Send yours from your registered email address with your username, registered full name, the reason in the subject line, a clear summary and the dates and times involved. We reply with the outcome within 10 days.